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Reliable Self Storage and Moving Company | The Box FAQs


Simply put, self storage is putting your belongings in a private lockable room provided by a third party with free access to them any time of day, year round.

Our storage units in Dubai come in a range of sizes, starting with lockers at 16 sqft, up to 1000 sqft and we will work with you to determine the size you require for your goods. Your room size can be changed at any time during your contract. Watch video.

The prices are dependent on the size of your storage room and the duration of your booking. Advance payment also has the advantage of a lower rate. Speak to our customer service agents to work out the best deal for you.

At the time of booking, one month’s deposit is required along with the first month’s rent. From then, payments are required one month in advance. You are also able to pre-pay your entire contract in advance. Credit card facilities are available at our customer service centre, bank transfers and cheques are accepted or create an account with us to pay your bill online with credit or debit card.

Our standard minimum rental period is one month. Our contracts are flexible and can be shortened or extended at any time.

Packing and storing your goods in boxes makes it easier to locate the items when you need them. By stacking the boxes, you are able to fit more into your room and with the humidity in Dubai, we recommend export packing when storing your goods for long periods of time. Packing materials can be purchased from our customer service centre or online.

Food or perishable items and animals or live creatures may not be stored. Hazardous goods as described within the The Box’s insurance coverage are expressly forbidden (a copy of the relevant clause will be provided upon customer request).

You’ll have 24-hour access, all year round to The Box storage facility with your access card which is issued once you check-in.

Our facilities have 24-hour security and CCTV surveillance and customers have personal access cards.

With self-storage Dubai you only pay for the space you need, therefore you don’t have to commit to long-term lease agreements for warehouse space you don’t need.


Request a quote from our customer service centre, we’ll do a survey of your goods which needs to be moved and send you a quote. Once approved and paid, we’ll send our moving team to your home, ready for the move.

No, we do moves across the UAE as well as Beirut, Lebanon and Doha, Qatar.

As far ahead of time as possible to ensure a moving team is available on the day you require the move to take place.

Yes, we’ve partnered with The Perfect Help Group for customers who need cleaning services pre and post move. Ask your customer service agent for more information.

Yes we do, please let us know at the time of booking if this service is required so that we can schedule and quote accordingly.

Our expert packers will ensure all your household goods are packed for transportation. Unpacking will take place at the new location.

No problem, we can do that too. We’ll send Two Guys & a Truck to load your boxes onto the truck and transport it and unload at the new destination.

It depends on the amount of items to be moved and the distance between the locations. Smaller moves are completed within a day, while larger moves might need up to two days.

We’ll need the value of your items to quote on full insurance cover for the entire moving process.


No, your presence is not required to do the export customs clearance, however you will need to provide us with a copy of your passport and UAE residence visa (cancelled visas are accepted).

The requirements differ depending on the country we are sending to. It is better to contact our International Desk to provide you with an accurate list of documents to prepare.

We offer a 3.5% insurance premium of the total declared value covering door to door, all risk with a deduction of AED 500 for each and every claim. This is optional, though we encourage you to take full cover for your valuable items.

First, you need to carefully review the quotation you received. If everything is understood, then you can proceed with completing the requirements. We will send you the country guide form for the required documentation. Secondly, fill out and complete the acceptance form found on the 3rd page of the quotation and send us a scan copy along with the required documents.