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Reliable Self Storage and Moving Company | The Box FAQs


Simply put, self storage is putting your belongings in a private lockable room provided by a third party with free access to them any time of day, year round.

Our storage units in Dubai come in a range of sizes, starting with lockers at 16 sqft, up to 1000 sqft and we will work with you to determine the size you require for your goods. Your room size can be changed at any time during your contract. Watch video.

The prices are dependent on the size of your storage room and the duration of your booking. Advance payment also has the advantage of a lower rate. Speak to our customer service agents to work out the best deal for you.

At the time of booking, one month’s deposit is required along with the first month’s rent. From then, payments are required one month in advance. You are also able to pre-pay your entire contract in advance. Credit card facilities are available at our customer service centre, bank transfers and cheques are accepted or create an account with us to pay your bill online with credit or debit card.

Our standard minimum rental period is one month. Our contracts are flexible and can be shortened or extended at any time.

Packing and storing your goods in boxes makes it easier to locate the items when you need them. By stacking the boxes, you are able to fit more into your room and with the humidity in Dubai, we recommend export packing when storing your goods for long periods of time. Packing materials can be purchased from our customer service centre or online.

Food or perishable items and animals or live creatures may not be stored. Hazardous goods as described within the The Box’s insurance coverage are expressly forbidden (a copy of the relevant clause will be provided upon customer request).

You’ll have 24-hour access, all year round to The Box storage facility with your access card which is issued once you check-in.

Our facilities have 24-hour security and CCTV surveillance and customers have personal access cards.

With self-storage Dubai you only pay for the space you need, therefore you don’t have to commit to long-term lease agreements for warehouse space you don’t need.


Request a quote from our customer service centre, we’ll do a survey of your goods which needs to be moved and send you a quote. Once approved and paid, we’ll send our moving team to your home, ready for the move.

No, we do moves across the UAE as well as Beirut, Lebanon and Doha, Qatar.

As far ahead of time as possible to ensure a moving team is available on the day you require the move to take place.

Yes, we’ve partnered with The Perfect Help Group for customers who need cleaning services pre and post move. Ask your customer service agent for more information.

Yes we do, please let us know at the time of booking if this service is required so that we can schedule and quote accordingly.

Our expert packers will ensure all your household goods are packed for transportation. Unpacking will take place at the new location.

No problem, we can do that too. We’ll send Two Guys & a Truck to load your boxes onto the truck and transport it and unload at the new destination.

It depends on the amount of items to be moved and the distance between the locations. Smaller moves are completed within a day, while larger moves might need up to two days.

We’ll need the value of your items to quote on full insurance cover for the entire moving process.


No, your presence is not required to do the export customs clearance, however you will need to provide us with a copy of your passport and UAE residence visa (cancelled visas are accepted).

The requirements differ depending on the country we are sending to. It is better to contact our International Desk to provide you with an accurate list of documents to prepare.

We offer a 3.5% insurance premium of the total declared value covering door to door, all risk with a deduction of AED 500 for each and every claim. This is optional, though we encourage you to take full cover for your valuable items.

First, you need to carefully review the quotation you received. If everything is understood, then you can proceed with completing the requirements. We will send you the country guide form for the required documentation. Secondly, fill out and complete the acceptance form found on the 3rd page of the quotation and send us a scan copy along with the required documents.


The Box started in 2006 with humble beginnings from the founder's bedroom in the Springs in Dubai to the region's leading storage and moving provider recognized in position 72 on the DubaiSME 100 list. The Box still maintains the same founding principles and values today as it has when it first started and continuing to grow regionally with a fantastic team and delivering outstanding service.

Our units are temperature-controlled to replicate your home environment, providing a safe space for your belongings until you need them next. We recommend proper packing, especially for long-term storage. If you have specialized items, you can find helpful resources for their care in our blog.

Our services include the convenience of packing, pickup, and re-delivery of your items. Upon request, your moving and storage consultant will provide a proposal tailored to the volume of your belongings. This ensures a seamless process from start to finish, offering you the assistance you need for a stress-free storage experience.

While it's not necessary for you to be present during the move into storage, it's entirely your choice. If you decide to use an external moving team, The Box will request their identification and will need written approval and specific instructions from the client. This process is in place to ensure a smooth and secure transition of your belongings into storage, giving you peace of mind even if you can't be there in person.

Upon check-in, customers are assigned a unit number. You have the freedom to personalize your unit as you wish, including adding your name or initials. However, we ask that any changes made are reversible, ensuring the unit is returned to its original state upon check-out.

While The Box specializes in providing a secure space for your valuables, we understand the importance of home organization. We have trusted partners available upon request who offer home organization services. Additionally, you can find helpful tips from these partners on our Instagram and Pinterest pages, offering inspiration for organizing your space.

Absolutely! You have the flexibility to add or remove items from your storage unit at any time during the contract period. If you find that you need more space or wish to downsize, simply contact us, and we'll assist you in adjusting your storage unit size accordingly.

Certainly! If you'd like someone else to collect your stored items, please inform us via email. Along with your notification, kindly provide the ID of the person who will be coming to collect the items on your behalf. This ensures a smooth and secure process for the retrieval of your belongings.

The Box Self Storage has made significant strides in implementing sustainable practices.The region’s first purpose built self storage facility by The Box in JLT is entirely built as per green building specifications of Dubai and utilizes solar power. Embracing a commitment to environmental responsibility, The Box has established a recycling program for all boxes used in its local moves and storage.There is also a proactive effort to encourage a paperless environment within the organization, aligning with the company's values of sustainability and responsible business practices. Furthermore, The Box plants a tree for each customer to offset the carbon footprint of its community and has committed to comply with the UN Sustainable Development Goals wherever possible within its operations.


Your fragile items are our top priority when it comes to moving. Our professional movers will handle them with the utmost care throughout the entire process. They will be meticulously wrapped in protective materials such as bubble wrap and packaging papers, and then placed in sturdy boxes designed to safeguard delicate items. Additionally, our team may employ specialized techniques to secure fragile items within the moving vehicle, ensuring they remain safe and undamaged during transportation. If you have specific concerns about particularly delicate items, we encourage you to communicate these with our moving team so they can take extra precautions.

Certainly! We can provide you with a list of goods that cannot be shipped internationally upon your request. Simply reach out to us, and we'll be happy to share this information with you.

While our main branch is in Dubai, we also offer storage solutions in Abu Dhabi. If you prefer to store your items in Dubai but are located in another emirate, we can arrange for pickup from your location to our JLT Dubai facility for your convenience.

Yes, we offer assistance with unpacking as part of our international moving services. Additionally, we have partnerships with storage companies abroad, allowing for seamless transitions during international moves.

The shipping duration for your items internationally depends on the service you choose. With our Airbox service, you can expect delivery within 2-5 days. For international shipping via sea freight, the transit time is typically 45-90 days depending on the destination.

Our moving team is highly qualified and trained in the best-in-class packing and moving techniques. We prioritize providing you with the peace of mind you deserve throughout the moving process, ensuring your belongings are handled with care and expertise.

Yes, you can certainly request a specific moving team member. We will do our best to accommodate your personalized requests, taking into consideration the schedule and availability of the team member. While we do our best to fulfill your request, please understand that it will depend on their availability.


While we do not have cafes within our office spaces at the moment, we offer a range of amenities to enhance your experience. Throughout our facility, you'll find various meeting spaces and lounges available for your use. If you're feeling hungry, several restaurants and cafes in the area deliver to our location when ordered through food delivery apps. For those in need of a caffeine fix, we have a coffee machine available, and popcorn for a delightful snack. We're dedicated to making your time with us as comfortable and enjoyable as possible!

Yes, we offer a wide range of packaging materials to assist you in your packing process. Our selection includes cardboard boxes in various sizes such as small, medium, large, document box, and wardrobe box. Additionally, we provide protective materials like bubble wraps, corrugated rolls, and foam rolls to ensure the safety of your items during transit. You'll also find packaging essentials such as packing tape, packing paper, scissors, black marker, padlock and silica gel available for purchase.

Yes, we offer comprehensive assistance in the business setup process through our partnerships with DMCC and Meydan. These partnerships enable us to support you in your setup journey. Additionally, we provide a range of services such as order fulfillment, drop box, OM, office spaces, flexi desk, and more. These amenities are designed to streamline your operations and make the setup process effortless for you.

You have the flexibility to choose between renting an exclusive space for your company or opting for a shared co-working space. Both options are available to cater to your specific needs and preferences.

Certain storage units can be divided to create a setup with part working space and part storage. We already have several clients set up in this manner. If you're interested in this option, we welcome you to visit our facility in JLT for a tour. During the tour, you'll be able to view these customized spaces and see how they can meet your specific needs.